When someone takes the time to reach out and let you know about a problem they experienced with your product or service, it’s important to send them a quick acknowledgment note. This shows that you’re taking their feedback seriously and are committed to resolving the issue as soon as possible.
Your acknowledgement note should include:
A brief explanation of why you’re reaching out
An apology for the inconvenience
Assurance that the issue will be resolved as soon as possible
Your contact information
Here’s an example of an acknowledgement note:
Hi [Name],
Thank you for letting us know about the issue you experienced with our product. We’re sorry for the inconvenience and we assure you that we’re doing everything we can to resolve the issue as soon as possible. If you have any questions or need any assistance, please don’t hesitate to contact us.
Thank you,
[Your Name]
[Your Contact Information]
With docuhelp.ai, you can get this message drafted and sent in 15 seconds allowing you to keep track of customer complaints to you and a record of your correspondence with them.
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